PRIVACY POLICY
Cornwall Flooring and Home Co.
Last updated: May 2025
1. Who We Are
Cornwall Flooring and Home Co. is a trading name of Cornwall Flooring and Home Co. Ltd, a company registered in England and Wales. Our registered address is:
Cornwall Flooring and Home Co.
4 Dunveth Business Park
Wadebridge
Cornwall
PL27 7FE
Telephone: 01208 368643
Email: info@cornwallflooringandhome.co.uk
For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, Cornwall Flooring and Home Co. is the data controller in respect of the personal information we collect from you. Our manager responsible for data protection matters is Ben Bray, who can be contacted at ben@cornwallflooringandhome.co.uk.
2. What This Policy Covers
This Privacy Policy explains how Cornwall Flooring and Home Co. collects, uses, stores, and protects your personal data when you visit our website, contact us, or purchase products and services from us. It also explains your rights under UK data protection law.
Please read this policy carefully. By using our website or services, you acknowledge that you have read and understood this policy.
3. What Personal Data We Collect
3.1 Data you provide to us
When you contact us, request a quote, place an order, or subscribe to our mailing list, we may collect:
Your full name
Postal address (including delivery and fitting address)
Email address
Telephone number
Details of your order, including products selected and any specific requirements
Payment information (we do not store card details — card payments are processed securely through our payment provider)
Any other information you choose to provide to us
3.2 Data collected automatically
When you visit our website, we may automatically collect:
Your IP address
Browser type and version
Pages visited and time spent on the site
Referring website or search terms used to reach us
Device type and operating system
This data is collected via cookies and similar technologies. Please see Section 9 (Cookie Policy) for full details.
4. How We Use Your Personal Data
We use your personal data only for the purposes for which it was collected, or for compatible purposes we reasonably believe you would expect. Specifically, we use your data to:
Respond to your enquiries and provide quotations
Process and fulfil your order, including arranging delivery and fitting
Communicate with you about your order or appointment
Arrange and coordinate fitting services with our recommended fitters (see Section 5)
Process payments and maintain financial records as required by law
Send you marketing communications, where you have subscribed to receive them (see Section 6)
Improve our website and customer experience through analysis of anonymised traffic data
Comply with our legal and regulatory obligations
5. Our Lawful Basis for Processing
Under UK GDPR, we are required to have a lawful basis for processing your personal data. We rely on the following:
Contract performance: We process your name, contact details, address, and order information because it is necessary to fulfil the contract we have entered into with you (or to take steps at your request prior to entering a contract). This covers all activities relating to processing your order, arranging delivery, and coordinating the fitting service.
Legitimate interests: We may process certain data on the basis of our legitimate business interests, such as maintaining business records, responding to enquiries, and improving our services — provided these interests are not overridden by your rights and interests.
Legal obligation: We are required by law to retain certain financial records (such as invoices and payment records) for a minimum of six years in accordance with HMRC requirements.
Consent: Where we send you marketing emails or newsletters, we do so only on the basis of your explicit consent. You may withdraw your consent at any time (see Section 6).
6. Marketing Communications
We will only send you marketing emails or newsletters if you have explicitly subscribed to receive them. These communications may include information about new products, special offers, promotions, and upcoming events at Cornwall Flooring and Home Co..
We will never pass your email address or any other personal data to third parties for marketing purposes.
You can unsubscribe from our mailing list at any time by clicking the unsubscribe link in any email we send you, or by contacting us directly at info@cornwallflooringandhome.co.uk. Once you have unsubscribed, we will remove you from our mailing list promptly. Alternatively you can click unsubscribe on the bottom of any marketing email sent to you - this will remove your email immediately.
7. Sharing Your Personal Data
7.1 Fitting contractors
Where you have purchased a fitting service, we will share your name, contact details, and address with our recommended fitting contractors solely for the purpose of scheduling and completing the fitting appointment. Our fitters are provided only with the information necessary to carry out the work and are not permitted to use your data for any other purpose.
7.2 Service providers
We may share data with a small number of trusted third-party service providers who assist us in operating our business — for example, our payment processing provider and our website platform provider (Squarespace). These providers act as data processors on our behalf and are contractually required to process your data only on our instructions and in accordance with applicable data protection law.
7.3 Legal requirements
We may disclose your personal data if required to do so by law, or in response to a valid request from a law enforcement or regulatory authority.
7.4 What we do not do
We do not sell, rent, or otherwise share your personal data with any third party unrelated to the fulfilment of your order or the provision of our services. We do not pass your data to third parties for their own marketing purposes.
8. How Long We Keep Your Data
We retain your personal data only for as long as is necessary for the purposes for which it was collected, or as required by law. Our general retention periods are:
Customer order records (including name, address, and order details): retained for 7 years from the date of the transaction, in line with our legal obligations under HMRC guidance
Email marketing data: retained until you unsubscribe, after which it is removed from our mailing list promptly
Website enquiry data (e.g. contact form submissions): retained for up to 2 years, unless a transaction results from the enquiry
Financial and accounting records: retained for a minimum of 6 years in accordance with HMRC requirements
When data is no longer required, it is securely deleted or anonymised.
9. Cookie Policy
9.1 What are cookies?
Cookies are small text files placed on your device when you visit a website. They are widely used to make websites work more efficiently and to provide information to the website owner. Cookies cannot access, read, or modify other data on your device.
9.2 How we use cookies
Our website uses cookies to help us understand how visitors use the site, to improve your experience, and to support our marketing activity. The cookies used on our website are described below.
9.3 Squarespace cookies
Our website is hosted on Squarespace. Squarespace places cookies on your device to monitor website traffic, analyse visitor behaviour, and help us understand how the site is being used. This information is used solely to make improvements to the site and to improve the visitor experience. These cookies do not identify you personally.
9.4 Google Analytics
We use Google Analytics to collect anonymised data about how visitors use our website. This includes information such as which pages are visited, how long visitors spend on the site, and how visitors arrived at the site. Google Analytics uses cookies to collect this data. The information generated is transmitted to and stored by Google on servers which may be located outside the UK.
Google Analytics data is used only to help us understand and improve our website. We do not use it to identify individual visitors. Google's use of this data is governed by Google's own Privacy Policy. You can opt out of Google Analytics tracking across all websites by installing the Google Analytics Opt-out Browser Add-on, available at tools.google.com/dlpage/gaoptout.
9.5 Meta (Facebook/Instagram) cookies
We use Meta cookies (also known as the Meta Pixel) to help us understand the effectiveness of our advertising on Facebook and Instagram, and to monitor traffic referred to our website from those platforms. These cookies allow Meta to connect your website visit with your activity on Meta's platforms for the purposes of measuring ad performance.
We do not use Meta cookies to identify you personally, and the data collected is used only in connection with our own advertising and marketing activity. Meta's use of this data is governed by Meta's own Privacy Policy and Data Policy. You can manage your ad preferences via your Facebook or Instagram account settings.
9.6 Managing cookies
When you first visit our website, you will be asked to consent to the use of non-essential cookies (including analytics and marketing cookies). You can withdraw or update your cookie preferences at any time via the cookie settings on our website.
You can also manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website. For guidance on how to manage cookies in your browser, visit www.allaboutcookies.org.
9.7 Summary of cookies used
Essential / functional cookies: Squarespace platform cookies — necessary for the website to function correctly.
Analytics cookies: Google Analytics, Squarespace analytics — to monitor and improve site performance (requires consent).
Marketing cookies: Meta Pixel — to measure advertising effectiveness (requires consent).
10. Your Rights
Under UK GDPR, you have the following rights in relation to your personal data:
The right to be informed: you have the right to be told how your data is used — which is the purpose of this policy.
The right of access: you can request a copy of the personal data we hold about you (known as a Subject Access Request).
The right to rectification: you can ask us to correct any inaccurate or incomplete data we hold about you.
The right to erasure: in certain circumstances, you can ask us to delete your personal data.
The right to restrict processing: in certain circumstances, you can ask us to limit the way we use your data.
The right to data portability: where processing is based on your consent or a contract, you can ask us to provide your data in a structured, commonly used, and machine-readable format.
The right to object: you have the right to object to processing carried out on the basis of legitimate interests, or to direct marketing at any time.
Rights relating to automated decision-making and profiling: we do not use automated decision-making or profiling in a way that produces legal or significant effects on you.
To exercise any of these rights, please contact us at ben@cornwallflooringandhome.co.uk or write to us at the address in Section 1. We will respond to your request within one month. We may need to verify your identity before processing your request.
There is no charge for exercising your rights in most circumstances. Where a request is manifestly unfounded or excessive, we may charge a reasonable fee or decline to act.
11. How to Make a Complaint
If you have any concerns about how we handle your personal data, we would always encourage you to contact us in the first instance so that we can try to resolve the matter:
Ben Bray
Cornwall Flooring and Home Co.
4 Dunveth Business Park, Wadebridge, Cornwall, PL27 7FE
Email: ben@cornwallflooringandhome.co.uk
Telephone: 01208 368643
If you remain unhappy with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent body responsible for upholding information rights:
Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
12. Links to Third-Party Websites
Our website may contain links to external websites. This Privacy Policy applies only to our own website and services. We are not responsible for the privacy practices of any third-party websites, and we encourage you to read the privacy policy of any website you visit.
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The date at the top of this document indicates when it was last revised. We encourage you to review this policy periodically. Where changes are significant, we will take reasonable steps to bring them to your attention.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:
Cornwall Flooring and Home Co.
4 Dunveth Business Park
Wadebridge, Cornwall, PL27 7FE
Telephone: 01208 368643